Shipping & returns

SHIPPING AND DELIVERY CONFIRMATION

MINACAPILLI GMBH SENDS THE CLIENT AN ORDER CONFIRMATION BY E-MAIL, WHICH ALSO INCLUDES A SHIPPING CONFIRMATION TO THE ADDRESS PROVIDED BY THE CLIENT, AND CONFIRMS THE DELIVERY OF THE PRODUCTS.
ORDERS CONSISTING OF TWO OR MORE PRODUCTS MAY BE DELIVERED IN MULTIPLE SHIPMENTS TO EXPEDITE THE PROCESS.
ONCE THE PRODUCT HAS BEEN SHIPPED, THE ORDER CANNOT BE CANCELLED OR MODIFIED.
IF AN ORDER IS REFUSED AT THE TIME OF SHIPMENT, YOU WILL NOT BE REFUNDED FOR SHIPPING CHARGES AND ALL APPLICABLE DUTIES AND TAXES. WE STRONGLY ADVISE YOU TO CHECK YOUR ORDER BEFORE SHIPPING.
PRODUCTS MAY BE DELIVERED, AT THE CUSTOMER'S OPTION TO BE MADE PRIOR TO SUBMITTING THE ORDER, TO:
A) TO ONE OF THE PICK-UP LOCATIONS SUGGESTED BY THE COURIER SERVICE, IF AVAILABLE; OR
B) TO THE ADDRESS INDICATED BY THE CUSTOMER IN THE ORDER REQUEST.
DELIVERY TIMES RANGE FROM 2 TO 5 WORKING DAYS, DEPENDING ON THE LOCATION OF THE RECIPIENT; HOWEVER, THEY ARE ONLY INDICATIVE AND NOT BINDING. IN ANY CASE, DELIVERIES WILL BE MADE WITHIN 5 (FIVE) DAYS FROM THE DATE OF ORDER CONFIRMATION AT THE LATEST, EXCEPT IN CASE OF FORCE MAJEURE OR UNFORESEEABLE CIRCUMSTANCES.
SHOULD THERE BE A DELAY IN THE DELIVERY OF THE PRODUCTS DUE TO EVENTS BEYOND THE CONTROL OF MINACAPILLI GMBH (E.G. DELAYS IN PRODUCTION OR PROCUREMENT BY THE SUPPLIER), MINACAPILLI GMBH WILL IMMEDIATELY INFORM THE CLIENT OF THE NEW DELIVERY TIMES AND THE CLIENT IS FREE TO ACCEPT THE INDICATED DEADLINE OR TO CANCEL THE ORDER, RECEIVING A REFUND OF THE PRICE AND THE INVOICED SHIPPING COSTS.
SHIPPING COSTS, HANDLING FEES AND CUSTOMS DUTIES ARE ALWAYS AT THE EXPENSE OF THE CUSTOMER.
SHIPMENTS TO THE ADDRESS PROVIDED BY THE CLIENT WILL BE DELIVERED BY THE COURIER SELECTED BY MINCAPILLI GMBH (DEFINED AS "COURIER").
THE COURIER SELECTED BY MINACAPILLI GMBH WILL DELIVER ONLY AGAINST SIGNATURE. NO DELIVERIES WILL BE MADE TO POST OFFICE BOXES.

THE CUSTOMER (OR ITS REPRESENTATIVE) MUST VERIFY THE FOLLOWING UPON DELIVERY OF THE PRODUCTS BY THE COURIER OR UPON THEIR COLLECTION:
(A) THAT THE NUMBER OF PACKAGES AND/OR PRODUCTS DELIVERED CORRESPONDS TO THE INFORMATION ON THE DELIVERY BILL; AND
B) THAT THE PACKAGING AND THE CORRESPONDING SEALS ARE INTACT, UNDAMAGED, NOT WET OR ALTERED AND/OR DAMAGED IN ANY WAY.
ANY DAMAGE TO THE PACKAGING AND/OR THE PRODUCT OR ANY LACK OF CONFORMITY OF THE NUMBER OF PACKAGES/PRODUCTS OR THE DETAILS MUST BE IMMEDIATELY CLAIMED IN WRITING ON THE COURIER'S DELIVERY BILL AND COMMUNICATED TO MINACAPILLI GMBH BY E-MAIL TO CONTACT@MINCAPILL.COM TOGETHER WITH THE PHOTOGRAPHIC DOCUMENTATION. UPON RECEIPT OF THIS NOTIFICATION, MINACAPILLI GMBH WILL EXAMINE THE COMPLAINT MADE BY THE CUSTOMER AND INFORM THE CUSTOMER OF THE FURTHER PROCEDURE. ONCE THE DOCUMENT OF THE COURIER SERVICE HAS BEEN SIGNED WITHOUT THE CLIENT RAISING ANY OBJECTIONS, THE CLIENT CAN NO LONGER RAISE ANY OBJECTIONS IN THIS REGARD.

RETURN

ANY ITEM PURCHASED FROM WWW.MINACAPILLI.COM CAN BE RETURNED WITHIN 14 DAYS FROM THE DATE OF DELIVERY.
PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL CONDITION, WITH ORIGINAL LABELS AND ORIGINAL PACKAGING.
PLEASE PLACE THE INVOICE (RECEIVED WITH YOUR ORDER) IN THE PACKAGE AND SEND IT BY SECURE SHIPPING SERVICE TO THE FOLLOWING ADDRESS:
MINACAPILLI GMBH
LANGSTRASSE 21
8002 ZURICH - SWITZERLAND
NOTE: SHIPPING COMPANIES CHARGE ALL IMPORT SALES TAXES, DUTIES AND HANDLING FEES SEPARATELY FOR EACH COUNTRY. THE CUSTOMER IS RESPONSIBLE FOR ALL BANK CHARGES THAT MAY APPLY TO INTERNATIONAL ORDERS. IN THE EVENT OF A RETURN, CUSTOMS FEES, IMPORT SALES TAXES AND HANDLING FEES ARE NON-REFUNDABLE.
TO BE ELIGIBLE FOR A RETURN, PLEASE ENSURE THAT YOU RETURN THE ITEM WITHIN 14 DAYS FROM THE DATE OF DELIVERY TO YOU.
PACKAGES CAN BE RETURNED USING ANY POSTAL SERVICE. PLEASE KEEP ALL SHIPPING RECEIPTS UNTIL WE RECEIVE THEM. WE DO NOT GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

EXCHANGE

WE DO NOT EXCHANGE PRODUCTS. WE THEREFORE ASK YOU TO PLACE A NEW ORDER PLEASE.

REFUNDS

ONCE WE HAVE RECEIVED AND REVIEWED YOUR RETURN, WE WILL NOTIFY YOU VIA EMAIL WHETHER YOUR REFUND HAS BEEN APPROVED OR DENIED. APPROVED REFUNDS ARE USUALLY PROCESSED AND CREDITED TO THE ORIGINAL PAYMENT METHOD WITHIN 14 BUSINESS DAYS.
THE AMOUNT PAID BY THE CUSTOMER WILL BE REFUNDED BY MINACAPILLI GMBH USING THE SAME PAYMENT METHOD THAT THE CUSTOMER USED FOR THE ORIGINAL PURCHASE. IF YOU PAID WITH PAYPAL, ANY TRANSACTION FEES WILL NOT BE REFUNDED AS THESE FEES ARE CHARGED BY PAYPAL AND NOT BY MINACAPILLI GMBH.

RIGHT OF WITHDRAWAL

YOUR RIGHT OF WITHDRAWAL IS AUTOMATIC IF YOU RETURN THE ITEMS WITHIN 14 DAYS OF RECEIPT, AS SPECIFIED ABOVE.

AFTER RECEIVING YOUR ITEMS, YOU HAVE 14 DAYS TO EMAIL YOUR NOTICE OF CANCELLATION TO US. AFTER YOU NOTIFY US, WE WILL ASK YOU TO RETURN THE ITEMS WITHIN 14 DAYS.

IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE EMAIL US AT CONTACT@MINACAPILLI.COM

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